FAQs
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Below are some common questions to help you with your shopping experience at Milkyway Mart. If your question isn’t listed here, feel free to contact us at milkywayllc@outlook.com.
🛒 Ordering & Payment
Q: How do I place an order?
A: Simply browse our collections, select your item(s), choose the size and quantity, and click "Add to Cart." Proceed to checkout to complete your purchase.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and other secure payment methods offered during checkout.
Q: Can I modify or cancel my order after placing it?
A: Please contact us immediately if you need to change or cancel your order. If the order hasn’t been processed yet, we’ll do our best to assist you.
🚚 Shipping
Q: Where do you ship?
A: We currently ship within the United States.
Q: How long does shipping take?
A: Standard shipping usually takes 3–7 business days depending on your location.
Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders over $50.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email to monitor your package.
🔄 Returns & Refunds
Q: What is your return policy?
A: We accept returns within 14 days of delivery for unworn, unused items with original packaging. Please read our full Return & Refund Policy for more details.
Q: How do I initiate a return?
A: Email us at milkywayllc@outlook.com with your order number and reason for return, and we’ll guide you through the process.
Q: When will I receive my refund?
A: Refunds are processed within 5–7 business days after we receive and inspect your return.
👕 Product & Sizing
Q: How do I choose the right size?
A: Please refer to the size chart provided on each product page. If you're in between sizes, we recommend sizing up for comfort.
Q: Will items be restocked?
A: Popular items may be restocked. Keep an eye on our website or subscribe to our newsletter for restock updates.
📞 Contact & Support
Q: How can I reach customer service?
A: You can contact us via email at milkywayllc@outlook.com or call us at +1 (773) 301-5468 during business hours.
Still have questions? We’re here to help. Contact us anytime — your satisfaction is our priority!